Shipping policy

Delivery Areas

We deliver fresh flowers to Metro Manila, Bulacan, Cavite, and Laguna. If your recipient is outside these areas, message us first and we'll let you know if we can arrange it.

Delivery Fees

Metro Manila: Free delivery.
Bulacan, Cavite, and Laguna: An additional delivery fee applies, based on the distance from our shop. We'll confirm the exact fee at checkout or via Messenger before your order is dispatched.

Ordering & Same-Day Delivery

Choose your delivery date at checkout. You can order in advance.
Same-day delivery is available for orders placed before 4:00 PM, subject to availability.
Orders are delivered anytime during your chosen delivery date. We can't guarantee a specific delivery time.
On peak dates such as Valentine's Day and Mother's Day, we set earlier cutoffs. We'll post them on our page and on Messenger ahead of time.

Recipient Details

To make sure your flowers arrive on time, please provide:

The recipient's full name and complete address, including landmarks
A working mobile number for the recipient, since our riders will call to coordinate
Any special instructions (building access, guard house, preferred drop-off)

It's the sender's responsibility to make sure the details are correct and that someone can receive the flowers on the delivery date.

If the Recipient Is Unavailable

We'll try to contact the recipient and the sender.
If no one can be reached, we'll hand the order to a known person in the area or neighborhood, with the sender's or recipient's consent.
Redelivery or a change of location within the same day may incur an additional fee, based on distance. Flowers exposed to heat for a long time are no longer covered by our quality guarantee.
Orders refused by the recipient, or that can't be delivered because of an incorrect or incomplete address, are considered delivered and are not refundable.

Delays

We do our best to deliver on time, but delays can happen because of traffic, severe weather, road closures, or other events outside our control. In those cases we'll keep you updated through Messenger or phone.

Substitutions

If an item is unavailable, we'll contact you at least a day before delivery to offer a substitute of equal value, quality, and color. See our Return & Refund Policy for what happens if you decline.

When Your Flowers Arrive

Please unwrap and check your order right away. Keep flowers out of direct sunlight and heat, and place them in clean water as soon as possible. If there's a problem, report it within 24 hours after delivery with your order number and photos. Details are in our Return & Refund Policy.